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ICHRN Knowledge Library

Pillars & Programmes    Socio-Economic Welfare    International Centre for Human Resources in Nursing (ICHRN)

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Nurses' Perceptions of Hospital Work Environments Blackwell Synergy; Journal of Nursing Management 2007 McGillis Hall L and Doran D [Excerpt from publisher] Aim: To examine factors within the nursing work environment that may affect nurse outcomes. Background: Primary data were acquired from unit managers and staff nurses on the study units. Secondary data were collected from health records administrative databases. The sample included adult medical and surgical units within all 19 teaching hospitals in Ontario, Canada. Methods: A cross-sectional study design was employed in this study. A random sampling process was used to recruit the number of nurses (n = 1,116) required to provide a statistically adequate sample for the survey. Results: Perceptions of the quality of care at the unit level were found to have a statistically significant positive influence on nurses' job satisfaction, and a statistically significant negative influence on nurses' job pressure and job threat. Conclusions: The results of this study underscore the importance of examining the environment in which nurses' work as a potential factor that influences outcomes experienced by patients and nurses. Details
Nurse Staffing Models as Predictors of Patient Outcomes Lippincott Williams & Wilkins, Inc.; Medical Care 2003 McGillis Hall L, Doran D, Baker GR, Pink GH, Sidani S, O'Brien-Pallas L and Donner GJ. [Excerpt fron publisher]Background. Little research has been conducted that examined the intended effects of nursing care on clinical outcomes. Objective. The objective of this study was to evaluate the impact of different nurse staffing models on the patient outcomes of functional status, pain control, and patient satisfaction with nursing care. Research Design. A repeated-measures study was conducted in all 19 teaching hospitals in Ontario, Canada. Subjects. The sample comprised hospitals and adult medical-surgical and obstetric inpatients within those hospitals. Measures. The patient's functional health outcomes were assessed with the Functional Independence Measure (FIM) and the Medical Outcome Study SF-36. Pain was assessed with the Brief Pain Inventory and patient perceptions of nursing care were measured with the nursing care quality subscale of the Patient Judgment of Hospital Quality Questionnaire. Results. The proportion of regulated nursing staff on the unit was associated with better FIM scores and better social function scores at hospital discharge. In addition, a mix of staff that included RNs and unregulated workers was associated with better pain outcomes at discharge than a mix that involved RNs/RPNs and unregulated workers. Finally, patients were more satisfied with their obstetric nursing care on units where there was a higher proportion of regulated staff. Conclusions. The results of this study suggest that a higher proportion of RNs/RPNs on inpatient units in Ontario teaching hospitals is associated with better clinical outcomes at the time of hospital discharge. Details
Pay for Performance, Quality of Care, and Outcomes in Acute Myocardial Infarction Journal of the American Medical Association 2007 Glickman SW, Ou FS, DeLong ER, Roe MT,Lytle BL, Mulgund J, Rumsfeld JS, Gibler WB, Ohman M, Schulman KA and Peterson ED, [Excerpt from authors]Context: Pay for performance has been promoted as a tool for improving quality of care. In 2003, the Centers for Medicare & Medicaid Services (CMS) launched the largest pay-for-performance pilot project to date in the United States, including indicators for acute myocardial infarction. Objective: To determine if pay for performance was associated with either improved processes of care and outcomes or unintended consequences for acute myocardial infarction at hospitals participating in the CMS pilot project. Conclusions: Among hospitals participating in a voluntary quality-improvement initiative, the pay-for-performance program was not associated with a significant incremental improvement in quality of care or outcomes for acute myocardial infarction. Conversely, we did not find evidence that pay for performance had an adverse association with improvement in processes of care that were not subject to financial incentives. Additional studies of pay for performance are needed to determine its optimal role in quality-improvement initiatives. Details
The Ethical Recruitment of Internationally Educated Health Professionals: Lessons from Abroad and Options for Canada Canadian Policy Research Networks 2007 Klassen N, McIntosh T and Torgerson R [Excerpt from Publisher] A new report by CPRN calls for provincial governments to take a closer look at the way they hire doctors, nurses and other health professionals from developing countries. Canada has always relied on newcomers to help deal with shortages in this field, but increasingly these professionals are coming from developing countries, especially from Africa and Asia, which have staffing shortages and critical health problems of their own. The report, The Ethical Recruitment of Internationally Educated Health Professionals: Lessons from Abroad and Options for Canada, looks at how other countries are handling the issue, examines the views of key players and outlines some first steps for Canada's provinces to begin the process of developing a code of practice or series of guidelines. Details
Positive Practice Environments: Quality Workplaces = Quality Patient Care International Council of Nurses 2007 Baumann A [Excerpt from author]It is a pressing reality. Health systems worldwide are increasingly challenged - faced with a growing range of health needs and financial constraints that limit services' potential to strengthen health sector infrastructures and workforces. We are immersed in a global nursing workforce crisis - one marked by a critical shortage of nurses. The reasons for the shortage are varied and complex, but key among them are unhealthy work environments that weaken performance or alienate nurses and, too often, drive them away ? from specific work settings or from the nursing profession itself. Yet there are environments that do just the opposite, that support excellence and have the power to attract and keep nurses. These have come to be called positive practice environments. Their beneficial effect on everything from nurse satisfaction to patient outcomes to innovation is documented by a substantial body of evidence. Still, much work needs to be done to make positive practice environments the norm. Toward this end, ICN has chosen Positive Practice Environments: Quality Workplaces = Quality Patient Care as the theme of International Nurses Day 2007 and the focus of this tool kit. Designed to help nurses raise awareness and take action, the kit can be used by managers, front-line nurses, chief executive officers, professional associations and/or regulatory bodies. The kit is designed to provide data on positive practice environments to all health stakeholders who are interested in improving the delivery of quality services. Details
Trends in Nursing Staff Allocation: The Nurse-to-Patient Ratio and Skill Mix Issues in Israel International Nursing Reveiw; Blackwell Publishing 2007 Rassin M and Silner D [Excerpt from authors]This article describes a case study relating to trends in nurse-to-patient ratios and nursing staff mix in Israel. Details
Holding On: Nurses' Employment and Morale in 2007 Royal College of Nursing UK 2007 Ball J and Pike G This is the 21st employment survey commissioned by the Royal College of Nursing UK. The survey reports on nurses views about pay and rewards; working hours; workload and staffing; job change, etc. It concludes that nurses' morale is at a 10-year low. Details
The Benefits of Teamwork in Healthcare - eVD Canadian Health Services Research Foundation 2007 [Excerpt from publisher]The Foundation presents a short electronic video documentary (eVD) about the benefits of teamwork in healthcare, with an engaging cast of researchers, policy makers, staff, and patients. Windows Media Player required. Details
Providing the Providers - Remedying Africa's Shortage of Health Care Workers NEJM 2007 Pooja K [Excerpt from author] The pressures on Mfeka and Nkabinde reflect a global problem that is finally receiving attention from donors and international agencies: a critical shortage of health care workers in many parts of the world. Although this shortage is not new, recent international efforts to vaccinate children and to fight human immunodeficiency virus (HIV) infection and AIDS, malaria, tuberculosis, and other diseases have brought it into sharper focus. Donors are increasingly realizing that without enough trained workers to deliver drugs, vaccines, and care, pumping money into projects will not have the desired effects. "Even if you have the medicine, the vaccines, and the bed nets, you need the health workers to deliver the service," says Manuel Dayrit, director of the Department of Human Resources for Health at the World Health Organization (WHO). "With the experience of the last few years, where you have had huge global funds move into an activity to provide resources . . . we've found that the bottleneck is really the delivery." Details
Working for an Accessible, Motivated and Supported Health Workforce Global Health Workforce Alliance 2007 Omaswa F [Excerpt from author]One of the most important health goals was articulated by Lee Jong-wook: "Access to a motivated and supported health worker for every person in every village everywhere."Whether one is ill, in need of urgent care but denied access to essential services due to the absence of a health worker - or looking from the perspective of an over-stretched health worker who is inadequately equipped and supported, and brings barely poverty-level wages back to the family - the crisis in human resources for health (HRH) is an old problem which has developed right in front of us, and has now been exposed and accentuated by fresh forces.Yet two to three decades ago, as a health worker in Africa, I enjoyed decent wages and good working conditions; and this was the case in many other sub-Saharan African countries. Details
At Breaking Point:? A Survey of the Wellbeing and Working Lives of Nurses in 2005 Royal College of Nursing, UK 2006 Ball J, Pike G and Bradley M [Excerpt from authors] The RCN commissioned a survey of 6,000 members in 2000 to explore nurses' wellbeing and working lives. The results1 subsequently helped shape RCN policy and materials for members on topics such as bullying and harassment, violence, needlestick injury and employee-friendly working practices. Five years on, the RCN has commissioned a second survey looking at a similar range of issues. This report documents the findings of that survey, and describes differences between the 2000 and 2005 survey findings. Details
Addressing the HRH Crisis: the Importance of Infection Prevention and Control Commonwealth Regional Health Community for East, Central and Southern Africa 2003 Munjanja O and Lynam P [Excerpt from authors]This presentation examines the importance of infection prevention and control. Details
The Least Developed Countries Report, 2007 UNCTAD 2007 [Excerpt from publisher]This Report explores how national and international policies can promote more effective technological learning and innovation in the least developed countries (LDCs). It extends and deepens the analysis in The Least Developed Countries Report 2006. Chapter 4 looks at the loss of skilled human resources through emigration and at policy options for dealing with that issue. Also available in: Arabic Chinese French Russian Spanish Details
Predictors of Job Satisfaction Among Doctors, Nurses and Auxiliaries in Norwegian Hospitals: Relevance for Micro Unit Culture Human Resources for Health 2006 Krogstad U, Hofoss D, Veenstra M and Hjortdahl P [Excerpt from authors] Objective: To explore what domains of work are important for job satisfaction among doctors, nurses and auxiliaries and to discuss differences between professional groups in the perspective of micro team culture. Conclusion: The professional values of medicine, the organizational and holistic skills of nurses and the practical experience of auxiliaries should all be valued in the building of interdependent micro teams. Details
Royal College of Nursing Lone Working Survey Royal College of Nursing 2007 Smith M [Excerpt from publisher]The Royal College of Nursing (RCN) has been concerned about the level of risks to nurses. It has been working in a number of ways to raise awareness of the problem and to contribute towards the development of solutions to reduce the incidence of violence, as well as ensure those who are subjected to violence receive the support they need. The RCN believes that those who assault nurses should face criminal sanctions where appropriate, but highlights the fact that there are relatively few prosecutions in relation to the number of incidents. In 2006, the RCN published a survey looking at all aspects of nurses' working environment, including assaults from patients and the public. Four in 10 respondents reported that they had been harassed or assaulted by patients or relatives in the previous 12 months - an increase on an earlier report in 2000. Of these, 25 per cent were reported by nurses working in the community. Interventions to reduce levels of violence and aggression are frequently focussed on the acute sector and emergency departments in particular. However, working in the community means that nurses face all the risks of lone working, resulting in exposure to violence and aggression. Details
Major Surgery Delegation to Mid-level Health Practitioners in Mozambique: Health Professionals' Perceptions Human Resources for Health 2007 Cumbi A, Pereira C , Malalane R, Vaz F, McCord C, Bacci A and Bergstrom A [Excerpt from authors]This study examines the opinions of health professionals about the capacity and performance of the 'tecnico de cirurgia', a surgically trained assistant medical officer in the Mozambican health system. Particular attention is paid to the views of medical doctors and maternal and child health nurses. Details
National Workforce Plan 2006 - NHS Scotland Scottish Executive 2006 [Excerpt from Publisher] The purpose of this document is primarily to articulate and describe workforce supply. The aim of this is two-fold. First, it will help NHS Boards and other employers to understand where their future workforce is likely to come from and second, it provides a vehicle for setting medical, dental and nursing training numbers and helps inform education providers about future workforce needs and likely supply pathways. Details
New Ways of Working - Improving Workflow on Patient Care Units Pilot Program American Hospital Association; Maryland Hospital Association 2007 [Excerpt from Publisher] The continuing and growing health care workforce shortage is one of the most serious ongoing issues faced by hospitals. As part of its efforts to help hospitals build a thriving workforce, the American Hospital Association (AHA) has been working with colleagues from the Changing Workforce Programme of the English National Health Service (NHS) for several years. This NHS initiative used workforce changes, particularly role/job redesign, to lead improvement in services to patients. Through a number of pilots in England, the NHS demonstrated that better allocation of staff skills to the tasks of treatment and care results in more effective use of time and higher staff motivation. Senior, highly trained staff can focus their skills on areas of greatest clinical need, while enhanced support staff roles offer career development and greater job satisfaction. Details
Nurses' Experiences of Recruitment and Migration from Developing Countries: A Phenomenological Approach Human Resources For Health 2007 Troy PH, Wyness LA and McAuliffe E [Excerpt from authors]There is growing concern globally at the current flows of nurse migration, particularly from low-income to middle and high-income countries. Recruitment practices of many countries such as Ireland are thought to be fuelling this rate of migration. This paper aims to establish the perceptions and opinions of those involved in the recruitment process on their role in recruitment and the effects recruitment has on both source and destination countries. Details
Help Wanted: Confronting the Health Worker Crisis to Expand Access to HIV/AIDS Treatment - MSF Experience in Southern Africa M?decins Sans Fronti?res 2007 [Excerpt from publisher] This report focuses on the impact of human resource shortages witnessed by MSF teams in four southern African countries - Lesotho, Malawi, Mozambique, and South Africa. While the focus is largely on nurses in rural areas, it should be acknowledged that health staff is lacking across the spectrum - from doctors to laboratory technicians to pharmacists - at all levels of care. The report also describes how MSF teams and local partners are trying to overcome staff shortages to reduce waiting times and increase access to care. Details
Guidelines for Evaluation Nursing and Midwifery Education and Training Programmes - DRAFT World Health Organization Regional Office for Africa 2005 [Excerpt from authors] In the context of the critical role that human resources play in delivering health services to populations and as human resources represent a critical constraint in achieving the targets of the Millennium Development Goals, it becomes imperative that effective systems for regulation, education, research and performance management be strengthened in order to achieve the required improvement in health health outcomes. The guidelines will provide a framework to health policy and decision-makers, planners and implementers of health sciences education and training programmes to improve health programmes and the services for delivering them, and to guide in allocation of human and financial resources in current and future programmes and services. Details
Policies and Plans for Human Resources for Health - Guidelines for Countries in the WHO African Region World Health Organization Regional Office for Africa 2006 Nyoni J, Gbary A, Awases M, Ndecki P and Chatora R [Excerpt from Foreward]These guidelines are intended for use by Ministry of Health officials responsible for human resources development as well as others in relevant ministries and agencies. It is hoped that these guidelines will be used for the review and development of human resource situation analysis, policies and plans and will be adapted as necessary by each Member country in the WHO African Region. Also available in Fran?ais and Portugu?s. Visit http://www.afro.who.int/hrh-observatory/documentcentre/index.html Details
Workers' Health: Draft Global Plan of Action World Health Organization 2007 [Excerpt from publisher] The proposed plan of action deals with all aspects of workers' health, including primary prevention of occupational hazards, protection and promotion of health at work, employment conditions, and a better response from health systems to workers' health. Available in Arabic, Chinese, English, French, Spanish and Russian. Details
Africa Health Strategy: 2007-2015 AU 2007 The Strategy contains a section on human resources Details
Health Human Resources Policy in the 21st Century Canadian Public Policy 2007 Guest Editors: Stephen Birch and Ivy Lynn Bourgeault [Excerpt from publisher]A central piece of Canada's health-care system is human resources. Current concerns with shortages of various types of health-care providers, whether real or perceived, and the impact that these shortages have on other policy initiatives (e.g., primary care reforms, wait-time reduction, etc.), have drawn the attention of policymakers to the need for improvement in the planning for and use of healthc are human resources. Health human resource planning is not only a critical task, it is also increasingly complex. Healthcare production is labour-intensive and the human resource inputs used are well trained. Moreover, the context within which these health workers are deployed is highly regulated, constrained by pre-existing policy and institutional imperatives, and subject to a range of political influences. The collection of papers in this Special Issue of Canadian Public Policy/Analyse de politiques presents a wide range of contributions to some of the key problems associated with health human resources in the Canadian context. Details
Deteriorated External Work Environment, Heavy Workload and Nurses' Job Satisfaction and Turnover Intention Canadian Public Policy 2007 Zeytinoglu IU, Denton M, Davies S, Baumann A, Blythe J and Boos L [Excerpt from authors]Health system reform experienced in Canada since the 1990s profoundly affected health-care workplaces and workers' attitudes. In this paper we examine associations between deteriorated external work environment, heavy workload and nurses' job satisfaction and turnover intention. Data are from our 2002 survey responses of 1,396 nurses employed in three teaching hospitals in southern Ontario. Data are analyzed first for all nurses and then separately for full-time, part-time, and casual nurses. External work environment refers to nurses' perceptions of important decisions being made outside the hospital, limited resources, and budget cuts. Results show that when nurses perceive a deteriorated external work environment and consider their workload to be heavy, they also report low job satisfaction. Low job satisfaction and heavy workload, in turn, are associated with nurses' turnover intention. However, when nurses perceive a deteriorated external work environment they are more inclined to stay. When data are examined separately for each employment status group, the effect of external work environment and workload are different on turnover intentions for fulltime, part-time, and casual nurses. We suggest managers and policymakers pay attention to the impact of deteriorated external work environment and heavy workload in developing strategies for nurses' job satisfaction and retention. More importantly, the different impact of these factors according to employment contracts should be considered in developing human resources policies for nurses' job satisfaction and retention. Details
Human Resources Planning and the Production of Health: A Needs-Based Analytical Framework, Canadian Public Policy 2007 Birch S, Kephart G, Tomblin-Murphy G, O'Brien-Pallas L, Alder R and MacKenzie A [Excerpt from authors]Traditional approaches to health human resources planning emphasize the effects of demographic change on the needs for health human resources. Planning requirements are largely based on the size and demographic mix of the population applied to simple population-provider or population-utilization ratios. We develop an extended analytical framework based on the production of health-care services and the multiple determinants of health human resource requirements. The requirements for human resources are shown to depend on four separate elements: demography, epidemiology, standards of care, and provider productivity. The application of the framework is illustrated using hypothetical scenarios for the population of the combined provinces of Atlantic Canada. Details
A Review of Non-financial Incentives for Health Worker Retention in East and Southern Africa Regional Network for Equity in Health in East and Southern Africa; East Central and Southern African Health Community 2007 YM Dambisya [Excerpt from author]This paper was commissioned by the Regional Network for Equity in Health in east and southern Africa (EQUINET) in co-operation with the and the East, Central and Southern African Health Community (ECSA-HC) to inform a programme of work on 'valuing health workers' so that they are retained within the health systems. The paper reviewed evidence from published and grey (English language) literature on the use of non-financial incentives for health worker retention in sixteen countries in east and southern Africa (ESA): Angola, Botswana, DRC, Kenya, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, South Africa, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe. There is a growing body of evidence on health worker issues in ESA countries, but few studies on the use of incentives for retention, especially in under-served areas. Details
Career Intentions of Nursing Students and New Nurse Graduates: A Review of the Literature International Journal of Nursing Education Scholarship 2006 Hayes L, Orchard C, McGillis Hall L, Nincic V, O'Brien-Pallas L and Andrews G [Excerpt from authors]This paper highlights findings from a literature search to examine the role of nursing education in preparing nurses to meet healthcare demands. The review focused on nursing students' perceptions of nursing and whether these views change during their nursing studies and impact workplace preferences. Nursing students often enter their program with preconceived ideas of where they want to work following graduation. Large urban hospitals were favored over community care because of the perceived opportunities for support. Of particular importance were the negative views relating to care of elderly patients. Unless attitudes are changed during their nursing studies, they may affect initial job selection. Implications for nursing education include provision of educational experiences that foster an optimistic career outlook in areas where there is a growing need for nursing services. More research is needed to determine how to enable appropriate learning experiences when there are limited resources and practice placements. Details
Task Shifting to Tackle Health Worker Shortages World Health Organization 2007 [Excerpt from publisher]At the June 2006 General Assembly High-Level Meeting on HIV/AIDS, United Nations Member States agreed to work towards the goal of "universal access to comprehensive prevention programmes, treatment, care and support" by 2010.Countries all around the world have made significant progress in scaling up HIV services. Nevertheless, major barriers must be overcome if universal access is to be achieved. One of the main constraints is a serious shortage of health workers-the people on the front line of the efforts to prevent and treat HIV infection. Details
Maternity Services Workforce Development Resource Pack NHS 2007 [Excerpt from publisher]This workforce planning resource pack is part of a range of resources developed by NWP to support maternity services. This range includes a maternity e-learning CD and a series of maternity workforce development workshops. All these resources are aimed at a mixed audience involved in the delivery of these changes which includes clinicians, heads of midwifery and service management staff as well as human resources, service redesign and workforce planning leads. This pack provides policy background and contains workforce planning checklists, together with case studies and frequently asked questions (FAQs) that other organisations have developed to solve common issues. Details
Mid-level and Nurse Practitioners in the Pacific: Models and Issues World Health Organization Western Pacific Region 2001 [Excerpt from publisher] The purpose of this report is to summarize the roles and functions of midlevel and nurse practitioners in Pacific island countries and to present the findings and the conclusions of a ten-country assessment of mid-level and nurse practitioners to Health Ministers by:presenting the current models of mid-level provider education and practice in Pacific island countries;discussing the issues facing governments when they make decisions about mid-level providers in their health workforce;discussing strategies for strengthening the education and practice of midlevel providers; andpresenting recommendations for the use of mid-level practitioners in Pacific island countries. Details
Workplace Violence in the Health Sector - Country Case Study South Africa International Labour Office; International Council of Nurses; World Health Organisation; Public Services International 2003 Steinman S [Excerpt from author]The purpose of the study is to obtain information on the level of workplace violence in the health sector in South Africa. In particular this study examines the extent of workplace violence, factors that may contribute to violence and explore the most suitable strategies and appropriate policies to prevent and address violence in the workplace. Details
Training Competent and Effective Primary Health Care Workers to Fill a Void in the Outer Islands Health Service Delivery of the Marshall Islands of Micronesia Human Resources for Health 2006 Keni BH [Excerpt from author] Human resources for health are non-existent in many parts of the world and the outer islands of Marshall Islands in Micronesia are prime examples. While the more populated islands with hospital facilities are often successful in recruiting qualified health professionals from overseas, the outer islands generally have very limited health resources, and are thus less successful. In an attempt to provide reasonable health services to these islands, indigenous people were trained as Health Assistants (HA) to service their local communities. In an effort to remedy the effectiveness of health care delivery to these islands, a program to train mid-level health care workers (Hospital Assistants) was developed and implemented by the Ministry of Health in conjunction with the hospital in Majuro, the capital city of the Marshall Islands. This paper discusses the details of the training, the modalities used to groom the candidates, and an assessment of the ultimate effectiveness of the program. Details
Workplace Violence in the Health Sector - Lebanon Country Case Study International Labour Office; International Council of Nurses; World Health Organisation; Public Services International 2003 Deeb M This case study examines workplace violence in the health sector of Lebanon using qualitative and quantitative analysis. Details
Workplace Violence in the Health Sector - Portuguese Case Studies International Labour Office; International Council of Nurses; World Health Organisation; Public Services International 2003 Ferrinho P; Antunes AR; Biscaia A; Concei??o C; Fronteira I; Craveiro I; Flores I; Santos O [Excerpt from authors] These studies measure and characterize the problem of violence against health professionals in the workplace in selected settings in Portugal. They answer questions such as: Who are the most affected health professionals? What types of violence are most frequent? In what circumstances do episodes of violence happen? What are the institutional procedures? What are the consequences for the victims, the Institutions and the perpetrators? What is the positioning of the NHS managers, the professional councils the unions and the professional associations about this problem? Details
Workplace Violence in the Health Sector - A Case Study in Thailand International Labour Office; International Council of Nurses; World Health Organisation; Public Services International 2003 Sripichyakan K, Thungpunkum P and Supavititpatana B [Excerpt from Preface] This research report has been published to illustrate the situation of workplace violence in the health sector in Thailand as well as contributing factors to, the consequences, and management of that violence. Details
Workplace Violence in the Health Sector - Case Study Bulgaria International Council of Nurses; International Labour Organization; World Health Organization; Public Service International 2003 Tomev L, Daskalova N and Ivanova V This case study examines the issue of workplace violence in Bulgaria's health sector. Details
Workplace Violence in the Health Sector Country Case Study - Brazil International Labour Office; International Council of Nurses; World Health Organisation; Public Services International 2003 Pal?cios M, Loureiro dos Santos M, Barros do Val M, Medina MI, de Abreu M, Soares Cardoso L and Bragan?a Pereira B [Excerpt from authors] The objective of the country case studies consists in showing country-specific evidence and practical solutions concerning workplace violence in the health sector. By summarising existing information and analysing newly obtained information the study aims to identify risk factors as well as best practices of anti-violence interventions in the given socio-cultural context. This work will serve as a basis for the formulation of guidelines for prevention and coping strategies targeting issues of workplace violence in the health sector. Details
Workplace Violence in the Health Sector: State of the Art Paper 2002 Cooper CL and Swanson N [Excerpt from authors] This State of the Art paper explores the literature and issues associated with violence in the health sector. It draws on the expertise of leading international experts in the field of "violence at work", getting them to focus on the health sector. We assess in this paper the scope, definition and global context of workplace violence, information and reporting of violence, existing evidence of the prevalence of violence, the origins of violence, the impact of violence, and prevention and interventions to minimize workplace violence in the health sector. The final section highlights some of the gaps in research and practice. Details
Safe Staffing Saves Lives - Information and Action Tool Kit International Council of Nurses 2006 [Excerpt from publisher] This tool kit is designed for use by professional nursing associations and nurses. It outlines the essential background information to support the argument for appropriate staffing levels. The annexes contain support material that include a nurse staffing assessment tool, a list of activities for nurses to improve safe staffing a fact sheet, a sample press release, a sample power point presentation and examples of nursepatient ratios. The main document includes a backgrounder on safe staffing with relevant information that is essential to consider when discussing safe staffing issues. Evidence is provided that staffing levels have an impact on morbidity and mortality outcomes. The importance of skill mix and the clarification of roles are emphasized. The section entitled "How Is It Done?" describes legislation and frameworks and emphasizes the role of professional judgement in promoting strategies for safe staffing. In addition, important position statements are outlined to provide further background. Recommendations will guide nursing associations as they lobby for adjustments in work environments and adequate levels of nursing staff to provide safe care. Fran?ais: http://www.icn.ch/indkit2006f.pdf Espa?ol:http://www.icn.ch/indkit2006sp.pdf Details
Working Together For Health: World Health Report 2006 World Health Organization 2006 [Excerpt from publisher] The World Health Report 2006 - Working together for health contains an expert assessment of the current crisis in the global health workforce and ambitious proposals to tackle it over the next ten years, starting immediately. The report reveals an estimated shortage of almost 4.3 million doctors, midwives, nurses and support workers worldwide. The shortage is most severe in the poorest countries, especially in sub-Saharan Africa, where health workers are most needed. Focusing on all stages of the health workers' career lifespan from entry to health training, to job recruitment through to retirement, the report lays out a ten-year action plan in which countries can build their health workforces, with the support of global partners. Fran?ais: http://www.who.int/whr/2006/fr/index.html Espa?ol: http://www.who.int/whr/2006/es/index.html Details
Paying for People: Financing the Skilled Workers Needed to Deliver Health and Education Services for All Oxfam International 2007 [Excerpt from publisher] Millions of people are dying, sick, or out of school because there are not enough teachers, nurses, and doctors in poor countries. Some poor-country governments have doubled expenditure on health and education since 2000 but still cannot afford to pay for these workers, so aid must plug the gap. But current aid is failing poor people - only 8 cents in the aid dollar are channelled into government plans that include the training and salaries of teachers and health workers. Two million teachers and 4.25 million health workers must be recruited to make health and education for all a reality. Aid donors must change the way they provide money, making long-term commitments and supporting national plans. This is the first in a series of three papers that examines the financing of services in developing countries. This paper focuses on external assistance in the form of aid and debt cancellation. The other papers in the series will focus on internal revenues; first, receipts from taxation and then receipts from extractive industries. Details
The Role of the Physical and Social Environment in Promoting Health, Safety, and Effectiveness in the Healthcare Workplace The Center for Health Design, US 2006 Joseph A [Excerpt from auhtor] Objective: To examine how the physical environment, along with other factors such as culture and social support, impact (a) the health and safety of the care team, (b) effectiveness of the healthcare team in providing care and preventing medical errors, and (c) patient and practitioner satisfaction with the experience of giving and receiving care. Conclusions: The physical environment along with social support, organizational culture, and technology can play an important role in improving health, safety, effectiveness and satisfaction of the healthcare team. Details
Improving Retention: Nurse Tutors in Malawi The Capacity Project 2007 [Excerpt from publisher] This summary brief is a component of a larger effort to document and disseminate four promising human resources for health practices from Africa. The brief is excerpted from Health Workforce Innovations: A Synthesis of Four Promising Practices (Buchan and McCaffery). The synthesis paper and a full report on this particular promising practice, Attracting and Retaining Nurse Tutors in Malawi (Caffrey and Frelick), are available in the Publications and Resources section at www.capacityproject.org Details
The United States Health Workforce Profile The New York Center for Health Workforce Studies 2006 Dionne M, Moore J, Armstrong D, and Martiniano R This report compiles, organises and presents a wide range of data on the health workforce. It aims to assist policy makers and planners to better understand and address workforce issues. Details
Developing a Nursing Database System in Kenya Health Services Research; Blackwell Synergy 2007 Riley PL, Vindigni SM, Arudo J, Waudo AN, Kamenju A, Ngoya J, Oywer EO, Rakuom CP, Salmon ME, Kelley M, Rogers M, St. Louis ME and Marum LH [Excerpt from authors]Objective. To describe the development, initial findings, and implications of a national nursing workforce database system in Kenya. Details
Nurse Migration from a Source Country Perspective: Philippine Country Case Study Health Services Research; Blackwell Synergy 2007 Lorenzo FME, Galvez-Tan J, Icamina K and Javier L [Excertp from authors] Objectives. To describe nurse migration patterns in the Philippines and their benefits and costs. Details
Potential of China in Global Nurse Migration Health Services Research; Blackwell Synergy 2007 Fang ZZ [Excerpt from authors] Objective. The purpose of this paper is to examine what is known about the nurse workforce and nursing education in China in order to assess the likely potential for nurse migration from China in the future. Details
Nurses on the Move: A Global Overview Health Services Research; Blackwell Synergy 2007 Kingma M [Excerpt from author]Objective. To look at nurse migration flows in the light of national nursing workforce imbalances, examine factors that encourage or inhibit nurse mobility, and explore the potential benefits of circular migration. Details
International Recruitment of Nurses: Policy and Practice in the United Kingdom Health Services Research; Blackwell Synergy 2007 Buchan J [Excerpt from author]Objective. To synthesize information about nurse migration into and out of the United Kingdom in the period to 2005, and to assess policy implications. Details
Nurse Migration: A Canadian Case Study Health Services Research; Blackwell Synergy 2007 Little L [Excerpt from author]Objective. To synthesize information about nurse migration in and out of Canada and analyze its role as a policy lever to address the Canadian nursing shortage. Details
Managed Migration: The Caribbean Approach to Addressing Nursing Services Capacity Health Services Research; Blackwell Synergy 2007 Salmon ME, Yan J, Hewitt H and Guisinger V [Excerpt from authors]Objective. To (1)provide a contextual analysis of the Caribbean region with respect to forces shaping the current and emerging nursing workforce picture in the region; (2) discuss country-specific case(s) within the Caribbean; and (3) describe the Managed Migration Program as a potential framework for addressing regional and global nurse migration issues. Details
International Migration of Nurses: Introduction Health Services Research; Blackwell Synergy 2007 Pittman P, Aiken L.H. and Buchan J [Excerpt from authors]The migration of highly skilled workers from less-developed nations to industrialized nations is an inevitable part of the process of globalization and has positive and negative aspects. Those potentially advantaged often include the individuals who move and the source, or home, country that receives capital in the form of remittances from those who have moved. At the same time, major disadvantages are incurred if departures impair a country's ability to deliver vital services in local communities. While nurse migration affects different countries in different ways, there is a troubling pattern of growing disparity in which poor nations with the fewest nurses are losing them to wealthy countries with the most nurses. As numerous reports have noted, developing nations often publicly fund nurse education, making the loss of nurses to wealthy countries in effect a massive public subsidy from the poorest to the richest areas of the world.1 This special issue includes a set of case studies for countries that represent a spectrum of different situations in relation to nursing shortages and migration. Details
Black and Minority Ethnic and Internationally Recruited Nurses - Results from RCN Employment/Working Well Surveys 2005 and 2002 Royal College of Nursing 2007 Pike G and Ball J [Excerpt from publisher] In order to help improve Royal College of Nursing understanding of the employment experiences of internationally recruited nurses and UK trained black and minority ethnic (BME) nurses, the RCN commissioned a secondary analysis to draw together commentary and analysis from previous surveys. Two main comparisons were drawn out of the data: 1) the differences between white and BME respondents (including differences between Afro-Caribbean and Asian respondents) and 2) differences between nurses who qualified in the UK and those who qualified overseas but started working in the UK since 1999. This group are classified as internationally recruited nurses (IRNs). The purpose of this paper is to collate and summarise existing data gleaned from previous RCN Annual Employment Surveys (AES) surveys and present additional secondary analysis of data covering IRNs and BME nurses where possible. A further purpose of this research is to point to areas where there are gaps in knowledge of the working lives of IRN and BME nurses. Details
International Council of Nurses: Nursing Leadership Blackwell Publishing; International Council of Nurses 2007 Shaw S [Excerpt from publisher] Nursing Leadership focuses on principles of effective leadership and leadership development in nursing, and is equally applicable for other professional groups. The book explores the importance of balancing leadership theory and knowledge with the development of leadership skills based on action-learning, and using a framework of three integrated components: the person who is the leader, the setting of leadership, and the followers. Nursing Leadership highlights the importance of preparing nurses for leadership in a global context in light of the challenge of changing health services and nursing roles. Nursing Leadership is brought to life with examples from the International Council of Nurses' experience with its 'Leadership for ChangeT programme (LFCT)' implemented in over fifty countries and in a variety of socio-political and cultural contexts. The book addresses principles of effective leadership that promote successful and sustainable outcomes across many different settings, including within resource-limited health systems. Details
Human Resources for Health Planning and Management in the Eastern Mediterranean Region: Facts, Gaps and Forward Thinking for Research and Policy Human Resources for Health 2007 El-Jardali F , Jamal D, Abdallah A and Kassak K [Excerpt from authors]The early decades of the 21st century are considered to be the era of human resources for health (HRH). The World Health Report (WHR) 2006 launched the Health Workforce Decade (2006-2015), with high priority given for countries to develop effective workforce policies and strategies. In many countries in the Eastern Mediterranean Region (EMR), particularly those classified as Low and Low-Middle Income Countries (LMICs), the limited knowledge about the nature, scope, composition and needs of HRH is hindering health sector reform. This highlights an urgent need to understand the current reality of HRH in several EMR countries. The objectives of this paper are to:(1) lay out the facts on what we know about the HRH for EMR countries;(2) generate and interpret evidence on the relationship between HRH and health status indicators for LMICs and middle and high income countries (MHICs) in the context of EMR;(3) identify and analyze the information gaps (i.e. what we do not know) and(4) provide forward thinking by identifying priorities for research and policy. Details
The Working Conditions of Nurses: Confronting the Challenges - Health Policy Research Bulletin Health Canada 2007 [Excerpt from publisher]This issue of the Health Policy Research Bulletin examines research on the state of working conditions facing Canada's nurses and discusses the implications for the larger health care system. Details
Better Data, Better Decisions: A Profile of the Nursing Workforce Nursing Health Services Research Unit; Hamilton Health Sciences 2006 Baumann A, Keatings M, Holmes G, Oreschina E and Fortier V [Excerpt from authors]Human resource data routinely collected by hospitals can be utilized in workforce planning, and for comparisons to provincial/territorial and national work forces. Of the various workforces in hospitals, nursing has the largest number of employees. The development and maintenance of hospital databases help planners monitor their workforces by better understanding their characteristics and dynamics. Details
Staffing Level: A Determinant of Late-onset Ventilator-associated Pneumonia BioMed Central Ltd; Critical Care 2007 Hugonnet S , U?kay I and Pittet D [Excerpt from authors]Introduction:The clinical and economic burden of ventilator-associated pneumonia (VAP) is uncontested. We conducted the present study to determine whether low nurse-to-patient ratio increases the risk for VAP and whether this effect is similar for early-onset and late-onset VAP.Conclusion:Lower nurse-to-patient ratio is associated with increased risk for late-onset VAP. Details
Magnet Status and Registered Nurse Views of the Work Environment and Nursing as a Career. Lippincott Williams & Wilkins; Journal of Nursing Administration 2007 Ulrich B, Buerhaus P, Donelan K, Norman L and Dittus R [Excerpt from authors]Objectives: To compare how registered nurses view the work environment and the nursing shortage based on the Magnet status of their organizations. Background: The upsurge in organizations pursuing and obtaining Magnet recognition provides increased opportunities to investigate whether and how registered nurses who are employed in Magnet organizations and organizations pursuing Magnet status perceive differences in the nursing shortage, hospitals' responses to the shortage, characteristics of the work environment, and professional relationships. Methods: A nationally representative sample of registered nurses licensed to practice in the United States was surveyed. The views of registered nurses who worked in Magnet organizations, organizations in the process of applying for Magnet status, and non-Magnet organizations were analyzed as independent groups. Results: Significant differences were found. Although there is a clear Magnet difference, there are also identifiable differences that occur during the pursuit of Magnet recognition. Conclusion: Many organizations in the process of applying for Magnet status rated higher than Magnet organizations, indicating that there is much to do to maintain the comparative advantages for Magnet hospitals. Details
Health Worker Migration in the European Region: Country Case Studies and Policy Implications World Health Organization 2006 Buchan J and Perfilieva G [Excerpt from publisher] This report presents an overview of the policy implications of the international migration of health workers in Europe, based on case studies conducted in five countries - Estonia, Germany, Lithuania, Poland and the United Kingdom - and draws on information from other WHO European Region countries, such as Israel and Latvia. Details
Community Health Workers: What Do We Know About Them? World Health Organization 2007 Lehmann U and Sanders D [Excerpt from authors]The use of community health workers has been identified as one strategy to address the growing shortage of health workers, particularly in low-income countries. Using community members to render certain basic health services to the communities they come from is a concept that has been around for at least 50 years. There have been innumerable experiences throughout the world with programmes ranging from largescale, national programmes to small-scale, community-based initiatives. This review paper revisits questions regarding the feasibility and effectiveness of community health worker programmes. It was commissioned by the World Health Organization as a follow-up to the World health report 2006: working together for health, which identified as a research priority the feasibility of successfully engaging community health workers. This review aims to assess the presently existing evidence. It constitutes a desktop review, very broad in scope, as is evident from the title, which draws together and assesses the evidence as it can be found in the published and selected "grey" literature since the late 1970s. Details
Nursing Management Today: An ICN Viewpoint International Hospital Federation 2006 Judith Oulton [Excerpt from author]Population-based healthcare has become the focus of healthcare services around the world so there is an ever-increasing need to train and support nurse managers who can lead and nurture nurses as they work towards providing optimum levels of satisfaction and safety in the care they give to their patients. Details
Zambia Performance-Based Incentives Pilot Study Quality Assurance Project 2006 Furth R [Excerpt from author]There are many challenges to fostering performance improvement in resource-poor settings, and yet it is in these very contexts that staff are most in need of some sort of encouragement to perform their jobs well. Low salaries, poor working conditions, weak or non-existent management and supervision, and lack of decision-making authority, among other things, provide disincentives for staff to invest time and energy in improving health service delivery. The purpose of the Performance-based Incentives Pilot Study was to develop and test a process for motivating staff and increasing performance through financial and non-financial performance awards. The study was framed around two principal objectives: (1) To test the effects of financial and non-financial awards on healthcare worker motivation, and (2) To examine the impact of performance-based awards on health center performance and achievement of selected health indicators. Details
People In Aid Code of Good Practice in the Management and Support of Aid Personnel People In Aid 2003 [Excerpt from publisher] The People In Aid Code of Good Practice is an internationally recognised management tool that helps agencies enhance the quality of their human resources management. The Code provides a comprehensive and sector specific framework relevant to organisations of any shape or size. Also available in Deutsch, Espa?ol and Fran?ais Details
Strategic Management of the Health Workforce in Developing Countries: What Have We Learned? Human Resources for Health 2007 Fritzen S [Excerpt from authors] The study of the health workforce has gained in prominence in recent years, as the dynamic interconnections between human resource issues and health system effectiveness have come into sharper focus. This paper reviews lessons relating to strategic management challenges emerging from the growing literature in this area. Details
Health Human Resources Planning and the Production of Health: Development of an Extended Analytical Framework for Needs-Based Health Human Resources Planning SEDAP Research Paper No. 168 2007 Birch S, Kephart G, Tomblin-Murphy G, O'Brien-Pallas L, Alder R and MacKenzie A [Excerpt from authors]In this paper an analytical framework is developed based on the production of health care services and the multiple determinants of health human resource requirements. In this framework attention is focused on estimating the 'flow' of services required to meet the needs of the population that is then translated into the required 'stock' of providers to deliver this 'flow' of services. The requirements for human resources in the future is shown to depend on four elements: the size and demographic mix of the population (demography), the levels of risks to health and morbidity in the population (epidemiology), the services deemed appropriate to address the levels of risks to health and morbidity (standards of care), and the rate of service delivery by providers (productivity). Application of the framework is illustrated using hypothetical scenarios. Details
RWJF Research Highlight-Multiple Factors Affect Job Satisfaction of Hospital RNs Robert Wood Johnson Foundation 2007 Lewis D [Excerpt from author]Understanding factors that influence job satisfaction of nurses is critical to helping alleviate the increasing shortage of nurses. With a better understanding of the forces driving nurse employment, hospitals can implement strategies to improve the job satisfaction of nurses and reduce turnover. Details
Strengthening Health Professional Associations - Technical Brief 8 The Capacity Project; IntraHealth International 2007 McQuide P, Millonzi K and Farrell C [Excerpt from authors] Developing human resources for health (HRH) requires a multidisciplinary and multisectoral approach to ensure that health care consumers have access to high quality, cost-effective services (ICN, 2005). Professional associations for health care workers can promote high standards of practice, advocate for the needs of both consumers and providers, form networks with other professional associations and liaise with legislative and regulatory bodies. Strengthening professional associations is one strategy for addressing global HRH issues such as out-migration and the lack of an adequate supply of well-trained professionals to deliver HIV/AIDS services. This technical brief discusses various approaches for strengthening professional associations and outlines the benefits and challenges of such efforts. Details
Human resource management in the Georgian National Immunization Program: A Baseline Assessment Human Resources for Health 2007 Esmail LC, Cohen-Kohler JC and Djibuti M [Excerpt from authors]Background: Georgia's health care system underwent dramatic reform after gaining independence in 1991. The decentralization of the health care system was one of the core elements of health care reform but reports suggest that human resource management issues were overlooked. The Georgian national immunization program was affected by these reforms and is not functioning at optimum levels. This paper describes the state of human resource management practices within the Georgian national immunization program in late 2004. Details
Returning to Work, Working Longer, Working Healthier in the NHS: A Decision Making Framework to Support Line Managers and Staff NHS Employers 2006 [Excerpt from publisher] This decision making framework has been developed to help to steer line managers and staff through the various decisions they may need to make around returning to work, working longer and working healthier in the NHS. It may help managers and staff to make informed decisions and ask the right questions about situations they face now and in the future relating to health, age and diversity needs. This decision making tool does not offer solutions, it provides a framework to help identify the critical question that needs answering, and the range of potential option that can in turn inform a decision. Details
Closing the Management Competence Gap Human Resources for Health 2003 Filerman GL [Excerpt from author]The success of any organized health program depends upon effective management, but health systems worldwide face a lack of competent management at all levels. Management development for health systems, particularly at the first line of supervision, must be given much higher priority by senior leaders and for investment. Human resource development leaders must be the advocates for making the investment in managerial competence. Details
Clinical Supervision in the Workplace: Guidance for Occupational Health Nurses Royal College of Nursing 2002 [Excerpt from publisher] This leaflet has been developed by the RCN Occupational Health Managers forum and is designed as an introduction to clinical supervision. It aims to stimulate ideas and to encourage occupational health nurses to set up supervision practice in their workplaces. Clinical supervision isn't a management tool, but can be used as a support and prompt to professional practice in a creative way. Details
Addressing the Human Resources Crisis: A Case Study of the Namibian Health Service Human Resources for Health 2007 McCourt W and Awases M [Excerpt from authors] This paper addresses an important practical challenge to staff management. In 2000 the United Nations committed themselves to the ambitious targets embodied in the Millennium Development Goals (MDGs). Only five years later, it was clear that poor countries were not on track to achieve them. It was also clear that achieving the three out of the eight MDGs that concern health would only be possible if the appropriate human resources (HR) were in place. Details
Strengthening Human Resources Information Systems The Capacity Project 2007 McQuide P and Settle D [Excerpt from authors]Many low-resource countries are facing daunting obstacles to meeting the health care needs of their people. To ensure that the right health care provider is in the right place with the right skills, these countries need current, accurate data on human resources for health (HRH). A strong human resources information system (HRIS) helps health care leaders quickly answer the key policy questions affecting health care service delivery. Details
Using Nurses to Identify HAART- Eligible Patients in the Republic of Mozambique: Results of a Time Series Analysis Human Resources for Health 2007 Gimbel-Sherr SO, Micek MA, Gimbel-Sherr KH, Koepsell T, Hughes JP, Thomas KK, Pfeiffer J and Gloyd SS [Excerpt from authors] The most pressing challenge to achieving universal access to highly active antiretroviral therapy (HAART) in sub-Saharan Africa is the shortage of trained personnel to handle the increased service requirements of rapid roll-out. Overcoming the human resource challenge requires developing innovative models of care provision that improve efficiency of service delivery and rationalize use of limited resources. Details
Glossary of the World Trade Organisation and Public Health: Part 1 and 2 Journal of Epidemiology and Community Health 2006 Labonte R and Sanger M [Excerpt from authors]Part 1 of this glossary introduces the WTO and its origins as an institution, and summarises the WTO rules on trade in goods that are most relevant to public health. Part 2 considers rules specific to trade in services, intellectual property, investment, and government procurement. Details
Attracting, Retaining and Managing Nurses in Hospitals - Auditor-General's Report Preformance Audit NSW New South Wales Audit Office 2006 [Excerpt from publisher] This audit examines how nursing resources are managed in ten general wards at four hospitals - Royal Prince Alfred (RPA), Bankstown, Tamworth and Scone. We looked at this sample of hospitals to find out if:nursing resources are well managedhospitals effectively attracted and retained nurses.We also wanted to find out how well the Department of Health was addressing the risk of a future shortage of nurses in public hospitals. Details
Job Satisfaction Among Nurses in China SAGE Publications, Home Health Care Management & Practice 2004 Hu J and Liu H [Excerpt from publisher] This study examined job satisfaction among nurses in China. A nationwide survey was conducted with 403 nurses employed at hospitals in 16 provinces in China using the Job Descriptive Index Scale. The findings indicated that, overall, nurses were dissatisfied with work, pay, and promotions. Pay was rated as the least satisfying aspect of work followed by promotions. Nurses with more years of experience, higher professional titles, and more opportunities to attend continuing education programs were more likely to have a high level of job satisfaction than nurses with fewer years of experience, lower professional titles, and fewer opportunities to attend continuing education programs. Nurse managers should pay close attention to nurses'pay, career advancement opportunities, and promotions. They should recognize nurses' achievements and provide opportunities for continuing education programs and independent work with emphasis on critical thinking and decision making, autonomy, accountability, and delegation. Details
Improving Supervision: A Team Approach Management Sciences for Health 0 [Excerpt from publisher] This issue of The Family Planning Manager explores ways to improve supervision in family planning clinics. It focuses on developing an interactive team supervision strategy that can improve the supervision of activities and individual performance. The issue explains how clinic staff can work together as a team to provide ongoing supervision and improve the quality of family planning services. A supplement to this issue, the Pocket Guide for Service Improvement, is designed to be used by clinic staff to identify opportunities for improving family planning services. Details
Teacher Motivation and Incentives in sub-Saharan Africa and Asia Department for International Development , UK 2004 Bennell P [Excerpt from author] This paper focuses on teacher motivation and incentives in low-income developing countries (LICs) in sub-Saharan Africa and Asia. In particular, it assesses the extent to which the material and psychological needs of teachers are being met. This includes overall levels of occupational status, job satisfaction, pay and benefits, recruitment and deployment, attrition, and absenteeism. Unfortunately, despite the importance and complexity of these issues, there is very limited good quality published information. Details
Clinic Supervisor's Manual Management Sciences for Health 2006 [Excerpt from Preface] The Clinic Supervisor's Manual is a collection of adaptable tools and guidelines designed to help clinic supervisors and clinic managers achieve objective improvements in the quality of health care. The manual is especially useful for managers supervising integrated health services, who, on any given day, may be called on to support the provision of a full range of primary health services. The manual is designed to complement more detailed standard operating procedures that may be in use for specific services, for example, antiretroviral therapy. It is based on the belief that regular, systematic supervision is essential to upgrading clinic services and maintaining improvements. Details