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General terms and conditions of sale – November 2013

Prices and Discounts

All prices are quoted in Swiss Francs and prices are subject to change without notice. Shipping and handling fee are added to each order. In the case of online orders, the total amount due is displayed before the credit card transaction; no extra costs are to be charged.

Discounts are available for purchases of 30 publications or more, please contact the Publications Department for more information.

For booksellers discounts, please contact the Publications Department for more information.

The International Council of Nurses is, for the time present, exempted of declaring VAT (Value Added Tax) therefore no VAT is added or included in the prices quoted.

Placing an order

You may place your order by using the e-shop. You will be able to pay by credit card on a secured facility or by bank transfer. On the e-shop your order is placed using a step-by-step process. When you click on ‘Confirm’ in the last step, we send your information to a secure payment system which checks your credit card details, at that time you will have the option of paying in your credit card currency or in Swiss francs (CHF). Please note that your order will not be dispatched and your credit card will not be debited if you do not click on ‘Confirm’. A confirmation e-mail will be sent to you upon reception of your order.

When proceeding to a bank transfer, please insure that bank charges are included in your transfer. Please note that shipment of material will be made only after receipt of payment on our bank account.

If you have difficulties in placing an order on-line please contact the Publications Department – eshop@icn.ch

Cancellation and return

You may cancel your order without having to provide a motive within 10 days of the purchase, in this instance the date of validation of your shopping basket and confirmation by e-mail of the fact that we have duly received your order. However, in the event your order has already been dispatched at the time of cancellation, all articles mailed will have to be returned, upon delivery, undamaged and in their original packaging. Return shipping costs will be on your charge. Please contact our Publication sales department via e-mail or fax to notify your cancellation (see details below).

Should our products not meet your expectations, you may return the articles within 10 days of delivery, undamaged and, if possible, in their original packaging. Return shipping costs will be on your charge. Please inform our Publication department via e-mail or fax of any returned products (see details below).

Returns have to be sent to:

International Council of Nurses
Place Jean-Marteau 3
1201 Geneva
Switzerland

Phone: +41 22 908 01 00
Fax: +41 22 908 01 01
E-mail: eshop@icn.ch

Cancelled orders or returned articles will be refunded provided the above conditions are respected.

Online donations

You may make donations to the Girl Child Education Fund supporting the education of orphaned daughters of nurses in developing countries, and to ICN’s foundation - Florence Nightingale International Foundation (FNIF) on the e-shop by credit card on a secured system or by bank transfer. An e-mail will confirm receipt of your donation (indicating that your credit card will be debited) and a formal letter of acknowledgement will follow shortly. Please note that your credit card will be debited in the name of the International Council of Nurses. You may also make a donation by cheque or bank transfer on the FNIF web site: www.fnif.org.

Privacy policy

Regardless of the nature of the personal data about you which comes to our cognizance or which we are entitled to ask you to fulfil your order under the present conditions or which we collect automatically, we undertake to use our best endeavours to treat such information in the strictest confidence, to ensure its protection and to use it solely for the performance of your orders or to improve the services which may be offered to you on the site.

However, you may at any time exercise your right of access, correction or opposition in respect of such data by writing to us at icn@icn.ch

Please note that your credit card details are securely treated by SIX Saferpay through the payment interface and are not, at any time, stored by the International Council of Nurses.

Applicable law

The present general terms and conditions are governed by Swiss law. Any dispute arising from the execution or the interpretation of these conditions will be brought before the home jurisdiction of the International Council of Nurses (Geneva).