Toolkit on Complaints Management

A key responsibility in nursing regulation is to deal with incidences and complaints about unacceptable practice.  It is vital that the profession clearly articulate to the public that it will take action when a nurse’s practice puts the public at risk.  The Toolkit on Complaints Management and the accompanying powerpoint slides describes the policy framework, relevant concepts, key stakeholders and the processes fundamental to a complaints management process. 

49 pages         2012   

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