ICHRN Knowledge Library

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ICHRN Knowledge Library
  • Date
    2010-05-07
  • Title
    The impact of work environment on telephone advice nursing
  • Journal

  • Publisher
    SAGE journals online
  • Year
    2010
  • Author
    Reinhardt AC
  • Description
    "This research builds on fundings from a large health maintenane organization study by Valanis et al. in which questionnaires an call desscriptions were used to correlate TAN nurse and caller/patient perceptions of calls at three regional sites. The survey tools were used to identify nurse perceptions of their work enviroments (WEs) as well as caller percentions fo using the advice service" (excerpt from abstract)
  • Categories
    Work Environment
  • Keywords
    telephone advice, stress, work environment, quality
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